Deanna Colletti
Hamburg
Summary
Results-driven operations manager with expertise in team leadership, inventory control, and customer service. Proven track record in implementing operational improvements that enhance efficiency and elevate customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Panda Express
Angola, NY
09.2025 - Current
- Implemented operational improvements that enhanced team productivity and workflow efficiency.
- Coordinated inventory management processes to maintain optimal stock levels.
- Assisted in daily operations to ensure efficient service and customer satisfaction.
- Supported management in training new staff on company policies and procedures.
- Resolved customer inquiries and complaints to foster positive dining experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Team Lead
Target
Jamestown, NY
07.2023 - 08.2025
- Led team in achieving operational efficiency and enhanced customer satisfaction within retail environment.
- Trained and mentored new team members on best practices for customer service and store operations.
- Coordinated scheduling and workload distribution to maximize productivity during peak hours.
- Streamlined inventory management processes, reducing stock discrepancies and optimizing product availability.
- Implemented promotional displays, increasing merchandise visibility and driving sales growth.
- Resolved customer complaints effectively, enhancing overall shopping experience and building brand loyalty.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Team Manager
Panera Bread
Lakewood, NY
06.2018 - 06.2023
- Trained and mentored team members on service techniques and operational procedures.
- Supervised daily operations, ensuring quality standards and customer satisfaction.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Education
High School Diploma -
Jamestown High School
Jamestown, NY06-2020
Skills
- Operations management
- Inventory control
- Food safety
- Quality control
- Staff management
- Staff development
- Strategic planning
- Schedule management
- Customer relationship management
- Workforce planning
- Team leadership
- Strategic planning
- Delegating work
Timeline
Assistant General Manager
Panda Express
09.2025 - Current
Team Lead
Target
07.2023 - 08.2025
Team Manager
Panera Bread
06.2018 - 06.2023
High School Diploma -
Jamestown High School