Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna DelaFuente

Pinehurst,TX

Summary

Hardworking and passionate job seeker with strong communicative and organizational skills eager to secure a remote position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Pharmacy Service Representative Call Center

ContinuumGlobal CVS Project
08.2020 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.

Day Care Director

Winn Kids Academy
11.2018 - 06.2020
  • Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
  • Recruited, selected and retained quality administrators, teachers and support staff.

Accounting Assistant

BRS Labs
05.2011 - 09.2018
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Used accounting software to prepare weekly and monthly financial reports.

Front Office Coordinator

Memorial Hermann Hospital Texas Medical Center
04.2002 - 04.2011
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
  • Provided direct patient care, stabilized patients, and determined next course of action.

Education

Associate Of Business Administration -

National Institute of Technology
Cuyahoga Falls, OH

Skills

  • Customer Service
  • Quality Control
  • Multi-Line Phone Systems
  • LiveChat Messaging
  • Inbound Call Management
  • Administrative and Office Support
  • Call Center Operations
  • Cross-Functional Collaboration

Timeline

Pharmacy Service Representative Call Center

ContinuumGlobal CVS Project
08.2020 - 11.2023

Day Care Director

Winn Kids Academy
11.2018 - 06.2020

Accounting Assistant

BRS Labs
05.2011 - 09.2018

Front Office Coordinator

Memorial Hermann Hospital Texas Medical Center
04.2002 - 04.2011

Associate Of Business Administration -

National Institute of Technology

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Deanna DelaFuente