DEANNA DELTERGO
Bedford,NH
Summary
Results-driven sales manager with 19+ years experience in retail and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrated expertise in team leadership and development.
Overview
37
37
years of professional experience
Work History
Patient Services Coordinator
MyEyeDr.
Milford, NH
08.2023 - Current
- Greeted patients and visitors in a friendly and professional manner.
- Assisted with scheduling appointments for patients.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Ensured medical records were accurately updated with patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Answered questions from patients regarding their accounts and billing inquiries.
- Coordinated the release of medical records to third parties upon request.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Cross-trained to assist Eye Care consultants
Manager of Sales and Customer Experience
Macy's Inc
Manchester, NH
02.2004 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Recruited and hired qualified candidates to fill open positions.
- Minimized staff turnover through appropriate selection, orientation and training.
- Maintained adequate staffing to meet objectives within budget.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Conducted employee performance evaluations quarterly and annually.
- Trained employees on additional job positions to maintain coverage of roles.
- Partnered with vendor representatives/coordinators on promotional events, marketing displays, product sales goals and training.
- Collaborated with cross-functional teams to execute initiatives, driving brand alignment.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Built product displays and placed appropriate signage for merchandise.
Claims Processing Specialist
Allstate Insurance Co
Bedford, NH
08.1987 - 05.2002
- Performed various administrative duties, entered data into system and maintained documents.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Verified claim data correctness in preparation for processing.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Skills
- Customer Service
- Interdepartmental Collaboration
- Excellent Communication Skills
- Staff Training and Development
- Upbeat and Positive Personality
Timeline
Patient Services Coordinator
MyEyeDr.
08.2023 - Current
Manager of Sales and Customer Experience
Macy's Inc
02.2004 - Current
Claims Processing Specialist
Allstate Insurance Co
08.1987 - 05.2002
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