Deanna Forquer
Waco,TX
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interspersion skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
17
17
years of professional experience
Work History
Operations Manager
Waste Mangement
WM Of Centex
03.2021 - Current
- Oversaw daily operations to ensure compliance with safety regulations and operational standards.
- Streamlined waste collection processes, enhancing route efficiency and reducing operational delays.
- Led cross-functional teams in implementing process improvements, resulting in increased service reliability.
- Managed inventory control systems to optimize resource allocation and minimize service disruptions.
- Implemented sustainability initiatives that aligned with corporate goals, promoting environmental responsibility within operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Specialist
Waste Management
Wm Of Centex
06.2016 - Current
- Streamlined operational workflows to enhance efficiency in waste collection and processing.
- Developed and implemented training programs for new staff on safety protocols and operational procedures.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction metrics.
- Analyzed operational data to identify trends, driving insights for continuous improvement initiatives.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Dispatcher
Waste Management
Houston, TX
12.2008 - Current
- Coordinated daily waste collection schedules to optimize route efficiency and minimize delays.
- Monitored fleet operations using GPS tracking systems, ensuring timely service delivery.
- Communicated with drivers to resolve issues and maintain high service standards.
- Managed customer inquiries and complaints, fostering positive relationships through effective resolution strategies.
Education
High School Diploma -
McGregor High School
McGregorSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Policies and procedures implementation
- Performance monitoring
- Schedule management
Timeline
Operations Manager
Waste Mangement
03.2021 - Current
Operations Specialist
Waste Management
06.2016 - Current
Dispatcher
Waste Management
12.2008 - Current
High School Diploma -
McGregor High School