Deanna Harris
Saint Charles,MO
Summary
Dynamic healthcare professional with over 23 years of experience in healthcare. Proven expertise in team management, clinical flow management, and employee mentorship, with a strong clinical background. Skilled in conflict resolution and patient relationship management, consistently meeting operational targets and improving practice efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Center Operations Director
Concentra Medical Center
03.2025 - Current
- Streamlined operational workflows to enhance patient care delivery and service efficiency.
- Implemented process improvements that reduced patient wait times and increased satisfaction rates.
- Led cross-functional teams to develop strategic initiatives aligned with organizational goals.
- Oversaw compliance with healthcare regulations and standards, ensuring quality of care across operations.
- Developed training programs that improved staff performance and operational competencies within the center.
- Analyzed performance metrics to identify areas for improvement, driving continuous operational enhancements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Lead Medical Assistant
BJCMG Internal Medicine Specialists
Saint Louis, MO
06.2022 - 02.2024
- Guided and motivated the medical assistant team to consistently meet operational targets by managing both administrative and clinical responsibilities.
- Trained newly hired medical assistants on office procedures and critical tasks to ensure seamless team integration.
- Conducted career development sessions, managed medication counts, and drafted staff work schedules to maintain operational efficiency.
Lead Medical Assistant
Mercy Healthcare-Primary Care Kirkwood
Kirkwood, MO
02.2019 - 05.2022
- Collected and processed specimens to support routine checks and diagnostic testing.
- Educated patients on medications, procedures, and care plan instructions to improve understanding and adherence.
- Trained new medical assistants on office procedures and enforced departmental policies to maintain effective team operations and high-quality care delivery.
Patient Care Technician
SSM Health St. Mary's Hospital
Saint Louis, MO
03.2017 - 06.2018
- Provided essential patient support by answering assistance calls, assessing needs, and facilitating admissions, discharges, and transfers to enhance team productivity and patient experience.
- Delivered immediate care during patient emergencies and collaborated with clinicians to ensure comprehensive treatment, while educating patients and families on care practices for effective home management.
Medical Assistant
Dutchtown Medical Arts, LLC
Saint Louis, MO
02.2000 - 02.2017
- Guided patients to examination rooms and addressed inquiries to facilitate physician examinations.
- Assisted in routine checks and diagnostic tests by collecting and processing specimens.
- Managed prescriptions and refills by coordinating with pharmacies via calls and faxes.
- Maintained accurate medical records through filing, organizing, and scanning documents.
Education
undefined
Missouri College
Skills
- Patient Relationship Management
- Complex Problem-Solving
- Leadership
- Compliance Knowledge
- Communication
- Technology Proficiency
- Kronos experience
- Time Management
- Financial Management
Certification
- RMA-Registered Medical Assistant
- BLS Certified
Timeline
Assistant Center Operations Director
Concentra Medical Center
03.2025 - Current
Lead Medical Assistant
BJCMG Internal Medicine Specialists
06.2022 - 02.2024
Lead Medical Assistant
Mercy Healthcare-Primary Care Kirkwood
02.2019 - 05.2022
Patient Care Technician
SSM Health St. Mary's Hospital
03.2017 - 06.2018
Medical Assistant
Dutchtown Medical Arts, LLC
02.2000 - 02.2017
undefined
Missouri College