Deanna Harrison
Fort Worth,TX
Summary
Marine veteran with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
BDC Representative/Underwriter
Mike Carlson Motor Company
Fort Worth, Texa
03.2022 - Current
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Provided support to other BDC representatives as needed.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
Customer Service Representative
Aetna
Arlington, Texas
09.2019 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Supervisor
Hall's Wine & Spirits
Colleyville, Texas
03.2016 - 09.2019
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
Guest Services Supervisor
Target
Eules, TX
10.2013 - 08.2015
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ09-2024
Associate of Arts - Business Administration
Tarrant County College District
Fort Worth, TX12-2018
Skills
- Goal-Oriented
- CRM Software
- Performance Tracking
- Analytical Skills
- Self Motivation
- Written Communication
- Organizational Skills
- Attention to Detail
- Time Management
- Problem-Solving
- Task Prioritization
- Continuous Improvement
- Multitasking
- Analytical Thinking
- Time management abilities
References
References available upon request.
Timeline
BDC Representative/Underwriter
Mike Carlson Motor Company
03.2022 - Current
Customer Service Representative
Aetna
09.2019 - 03.2020
Supervisor
Hall's Wine & Spirits
03.2016 - 09.2019
Guest Services Supervisor
Target
10.2013 - 08.2015
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Business Administration
Tarrant County College District
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