Guadalupe Hernandez

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Established team priorities, maintained schedules and monitored performance.

* Diagnose and repair vehicle in a timely manner

• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Diagnosed and repaired problems with electrical and mechanical systems.