Summary
Overview
Work History
Education
Skills
Certification
Licences
Timeline
Generic

Deanna Harrison

Davenport,FL

Summary

Resourceful Operations Support Supervisor recognized for high productivity and efficient task completion. Specialize in process optimization, team leadership, and workflow management. Excel at problem-solving, communication, and adaptability, ensuring seamless operations across multiple functions. Committed to fostering collaborative environments and driving continuous improvement initiatives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Third Shift Operations Support Supervisor

JPMorgan Chase
Orlando, FL
07.2021 - 07.2025
  • Streamlined operational workflows, enhancing efficiency and precision while upholding financial and regulatory standards.
  • Supervised daily operations for financial service processes and workflows.
  • Coordinated team meetings to ensure adherence to company metrics and ethical guidelines.
  • Developed a diverse team environment by promoting inclusion and collaboration among peers.
  • Operated with urgency to consistently meet deadlines and manage workloads effectively.
  • Utilized conflict resolution skills to address team dynamics and overcome challenges.

Operations Support Specialist III

CitiMortgage
O'Fallon, MO
02.2018 - 04.2021
  • Supported team in resolving customer inquiries and issues promptly.
  • Managed daily operations to streamline workflow across departments.
  • Conducted precise internal audits, delivering timely and accurate reviews to uphold the integrity of business processes.
  • Collaborated effectively with the operations team to enhance customer service standards and maintain a constructive workplace atmosphere, while managing the organization of electronic and physical documentation.

General Accounting Clerk

Serco Inc
Wentzville, MO
10.2013 - 02.2018
  • Conducted thorough reviews of documentation to ensure accurate data recording and proper indexing, facilitating efficient office filing systems.
  • Delivered comprehensive clerical support encompassing data entry, document management, and effective email communications.
  • Handled processing of incoming Affordable Care Act applications, adhering to HIPAA regulations and familiar with Medicaid/Medicare guidelines.

Provider Services Specialist

UnitedHealthcare
Maryland Heights, MO
01.2012 - 10.2013
  • Optimized team performance through proactive productivity monitoring and constructive feedback, enhancing overall efficiency.
  • Maintained a 98% customer satisfaction rating through expert knowledge dissemination and fostering engaging, positive interactions with clients.
  • Received and processed customer claims for insurance coverage.

Education

BBA - Marketing Management And Research

Florida Institute of Technology
Melbourne, FL

Skills

  • Analysis and Research
  • Operations tracking
  • Teambuilding
  • Call triaging
  • Supplier relationship management
  • Project/Risk management
  • Communication
  • Analytical thinking
  • Claims Tracking
  • Problem Solving

Certification

  • HIPAA Cert
  • Medicaid/Medicare

Licences

  • FL(Licensed Insurance Producer 3/2025)

Timeline

Third Shift Operations Support Supervisor

JPMorgan Chase
07.2021 - 07.2025

Operations Support Specialist III

CitiMortgage
02.2018 - 04.2021

General Accounting Clerk

Serco Inc
10.2013 - 02.2018

Provider Services Specialist

UnitedHealthcare
01.2012 - 10.2013

BBA - Marketing Management And Research

Florida Institute of Technology

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