Deanna Harrison

Elevated client satisfaction through the cultivation of enduring relationships, resulting in a thriving referral network. Surpassed sales targets regularly by employing advanced closing strategies and diligent follow-up practices. Delivered customized supplemental Medicare solutions by applying consultative selling techniques to understand client-specific needs. Clarified complex insurance concepts for clients, ensuring transparency and informed decision-making processes. Achieved high customer loyalty rates by providing swift and effective resolutions to client inquiries and concerns.

In this role, I efficiently responded to and processed incoming calls, emails, and web chat inquiries with courtesy and precision. I kept up-to-date on promotions, payment policies, and security practices, ensuring all BDC operations aligned with company standards. I supported team members, facilitated a smooth flow of tasks, and managed diverse responsibilities while prioritizing accuracy. Additionally, I scheduled vehicle-showing appointments, followed scripts for sales calls, and meticulously reviewed loan applications, analyzing financial documents for creditworthiness and eligibility.

In this position, I efficiently resolved customer inquiries across multiple channels, trained new team members on policies and service standards, and introduced process improvements that boosted response times and customer satisfaction. By analyzing feedback and collaborating with cross-functional teams, I helped streamline workflows and drive service enhancements, all while staying composed and professional in high-stress situations.