Deanna Hart-Lind
Sun Prairie,WI
Summary
Driven Office Manager with a proven track record at First Choice Dental, enhancing team productivity and patient satisfaction through exceptional organizational skills and relationship building. Mastered office administration and staff management, leading to significant improvements in operational efficiency and customer service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
First Choice Dental
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure correct patient balances.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Patient Experience Manager
First Choice Dental
01.2016 - Current
- Developed and executed patient experience initiatives, resulting in improved overall online ratings.
- Enhanced patient satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Established protocols for timely response to patient complaints, effectively resolving issues and minimizing negative impact on satisfaction scores.
- Trained staff members in best practices for patient-centered care, fostering a compassionate and empathetic environment.
- Analyzed patient feedback data to identify areas for improvement and implemented targeted interventions for better outcomes.
Education
Associate of Science - Dental Hygiene
Madison Area Technical College
Madison, WI05.2002
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Relationship Building
- Staff Management
- Employee Supervision
- Conflict Management
- Staff Training
- Teamwork and Collaboration
- Problem Resolution
Accomplishments
- Supervised team of 4 front desk staff members and 15 clinical staff members.
Timeline
Office Manager
First Choice Dental
01.2022 - Current
Patient Experience Manager
First Choice Dental
01.2016 - Current
Associate of Science - Dental Hygiene
Madison Area Technical College
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