Deanna Hollen

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Greeted visitors warmly, creating positive first impression of organization.

• Executed billing tasks and recorded information in company.
• Generated invoices for aircraft that were being refurbished.

As a front desk receptionist I greeted customers into the bank

I opened up accounts

Closed accounts

I also notarized paperwork when needed.