Deanna Iannone
Cleveland,OH
Summary
Client-focused professional with experience in luxury jewelry, event support, and cross-functional coordination. Proven ability to deliver high-touch client experiences, exceed sales goals, and support in-store events and brand activations. Strong background in relationship management, scheduling, and operational organization, with additional experience in corporate coordination and client onboarding.
Overview
6
6
years of professional experience
Work History
Payer Operations and Intelligence Specialist
Quadax, Inc.
02.2025 - Current
- Supported transition from paper to electronic claims systems, improving efficiency and reducing operational costs
- Coordinated with internal teams and external clients to streamline onboarding and maximize reimbursement outcomes
- Organized and facilitated client enrollment meetings, managing agendas, documentation, and follow-ups
- Maintained accurate client and payer data across systems including HARP, Xpeditor and ServiceNow
- Built strong client relationships through clear communication of processes, timelines, and requirements
- Documented and tracked key updates through committee meetings and internal reporting
Assistant Manager
Brilliant Earth
07.2024 - 02.2025
- Supported daily showroom operations, ensuring a seamless and elevated client experience in a high-volume luxury retail environment
- Coordinated with cross-functional teams to enhance customer experience and resolve issues promptly
- Mentored team members through shadowing and coaching, improving sales techniques and client interaction quality
- Managed a high-value personal client book, maintaining relationships through consistent follow-up and personalized service
- Consistently contributed to top company-wide performance, exceeding sales goals and key metrics including AOV and conversion rate
- Resolved complex client concerns with professionalism, maintaining brand trust and long-term loyalty
- Selected to participate in the company-wide Culture Committee, helping plan and coordinate events and develop initiatives designed to foster employee connection, engagement, and company culture
- Assisted with visual merchandising and showroom presentation to align with brand standards
Jewelry Consultant
Brilliant Earth
05.2022 - 07.2024
- Delivered personalized consultations for bridal and fine jewelry clients, creating a luxury, relationship-driven experience
- Managed a pipeline of 1,500+ clients using CRM systems, NetSuite and SalesForce ensuring timely communication, order tracking, and follow-up
- Consistently ranked in the top 10 individual sales performers company-wide
- Exceeded quarterly sales goals ranging from $400K–$600K
- Regularly exceeded company target obtainment for several metrics including AOV, Conversion and NPS scores
- Selected for cross-functional virtual sales team, conducting appointments via Zoom with clients nationwide as well as other countries
- Developed expertise in gemstone education, providing personalized consultations for diverse clientele
- Recognized for strong collaboration with operations teams to improve efficiency and client outcomes
Leasing Consultant / Marketing Intern
Book & Ladder
04.2021 - 04.2022
- Planned and executed resident events to increase community engagement and enhance resident experience
- Designed promotional flyers and marketing materials for resident programming and property initiatives
- Coordinated event logistics, communication, and on-site event support for community gatherings
- Contributed to achieving 100% occupancy for two leasing cycles through client engagement and marketing support
- Organized and maintained records for 300+ residents, ensuring accuracy and compliance
- Guided prospective tenants through leasing process, addressing inquiries and showcasing property features.
- Managed lease agreements, ensuring compliance with regulations and company policies
Jewelry Branding Intern
Dana Blair Designs
11.2020 - 05.2021
- Assisted in brand redesign, aligning visuals and messaging with company identity
- Analyzed product performance data, contributing to a 15% increase in sales in Q1
- Conducted market research to identify trends and inform branding initiatives
Education
Bachelor of Science - Fashion Merchandising, Minor in Business Leadership
Kent State University – The Fashion School
Kent, OH05-2021
Skills
- CRM Systems (Salesforce, NetSuite)
- Microsoft Excel, PowerPoint, Word
- Adobe Creative Suite (Photoshop, Illustrator)
- Event Coordination & Client Experience
- Multitasking Abilities
- Client Relationship Management
- Scheduling, Organization & Multitasking
- Cross-Functional Collaboration
- Merchandise presentation
- Exceptional communication
Timeline
Payer Operations and Intelligence Specialist
Quadax, Inc.
02.2025 - Current
Assistant Manager
Brilliant Earth
07.2024 - 02.2025
Jewelry Consultant
Brilliant Earth
05.2022 - 07.2024
Leasing Consultant / Marketing Intern
Book & Ladder
04.2021 - 04.2022
Jewelry Branding Intern
Dana Blair Designs
11.2020 - 05.2021
Bachelor of Science - Fashion Merchandising, Minor in Business Leadership
Kent State University – The Fashion School