Deanna Jacobson
Indiana,PA
Summary
Detail-oriented professional with extensive experience in patient access and billing. Known for effective communication and exceptional customer service skills, consistently ensuring accurate recordkeeping and timely resolution of inquiries.
Overview
7
7
years of post-secondary education
27
27
years of professional experience
Work History
Instructor/Program Specialist
Lifesteps
Indiana, PA
05.2025 - Current
- Instructed and supported adults with intellectual disabilities at outreach center, fostering skill development and independence.
- Planned and executed lessons in daily living, adult education, and socialization, enhancing participants' quality of life and community engagement.
- Developed engaging lesson plans to enhance student learning experiences.
- Facilitated group discussions to encourage student participation and collaboration.
- Implemented assessments to evaluate student progress and understanding.
Patient Access Representative
Indiana Regional Medical Center
Indiana, Pennsylvania
12.2011 - 04.2014
- Managed patient registrations and insurance verifications efficiently.
- Assisted patients with appointment scheduling and inquiries professionally.
- Processed medical records accurately and in compliance with policies.
- Used ICD-10 codes daily.
Billing Specialist
Keystone Medical Billing Services
Indiana, Pennsylvania
09.2004 - 12.2011
- Processed and reviewed billing statements for accuracy and completeness.
- Managed patient accounts and ensured timely submission of claims.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Medical insurance verification.
- Prepared, edited and transmitted electronic medical bills.
- Corrected errors and resubmitted bills to medical insurance companies.
Substitute Teacher, K-12
Indiana Area School District
Indiana, Pennsylvania
01.2000 - 09.2004
- Delivered engaging lessons across diverse subjects for K-12 students.
- Managed classroom behavior and maintained a positive learning environment.
- Adapted lesson plans to meet varying student needs and learning styles.
Education
Bachelor of Science - Art Education
Indiana University of Pennsylvania
Indiana, PA 09.1992 - 12.1999
Skills
- Patient registration
- Insurance verification
- Medical billing
- Appointment scheduling
- Customer service
- Problem solving
- Effective communication
- Recordkeeping
- Strong communication skills
Timeline
Instructor/Program Specialist
Lifesteps
05.2025 - Current
Patient Access Representative
Indiana Regional Medical Center
12.2011 - 04.2014
Billing Specialist
Keystone Medical Billing Services
09.2004 - 12.2011
Substitute Teacher, K-12
Indiana Area School District
01.2000 - 09.2004
Bachelor of Science - Art Education
Indiana University of Pennsylvania
09.1992 - 12.1999