DEANNA L. DONALDSON
SAN FRANCISCO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Support Technician
Department Of Veterans Affairs
06.2021 - Current
- Coordinating Develop/maintain effective and efficient communication with patients, interdisciplinary team, VA medical centers, and other non-VA facilities (e.g., assist during inpatient to outpatient discharge; facilitate/process secure tracking system for follow up
- Improved patient satisfaction by addressing concerns promptly and offering emotional support during challenging situations.
- Computer Graphics (e.g. Vista) (CTM) (CPRS). Data entry of Patient documentation
- Manage and plan patient care; adjusting flow and sequence of work to meet team and patient needs; reinforce the plan of care and self-help solutions and entering appropriate information.
- Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., x-ray, lab work) \ Min. 80 calls inbound/outbound
- Implemented risk management strategies within daily operations, reducing the potential for errors or negative outcomes related to patient care provision.
Office Associate
Pinterest
11.2017 - 11.2018
- Completed daily logs for management review. Email or by phone providing customer service. Clerical.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Served as corporate liaison for finance, IT, and marketing departments.
Education
Associate of Applied Science - Public Health Education
Berkeley
Berkeley, CA06-2028
Skills
- Problem Anticipation and Resolution
- Clinical and Operational Judgement
- Business Correspondence
- Financial Reconciliations
- Comprehensive Briefings
- Workflow Processes
- Electronic health records management
- Analytics and SEO
- Calendar management
- Filing and data archiving
- Travel administration
Accomplishments
- Dept of veterans Affairs “own the moment”
- Leadership
Certification
- CMA - Certified Medical Assistant
- MEDICAL CERTIFICATION
- SF County Medical Program
Timeline
Medical Support Technician
Department Of Veterans Affairs
06.2021 - Current
Office Associate
Pinterest
11.2017 - 11.2018
Associate of Applied Science - Public Health Education
Berkeley
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