Deanna Magdaleno
Goodyear,AZ
Summary
Dedicated, team-oriented customer service specialist with over 7 years of customer service experience. Seeking a fast-paced, upbeat environment to bolster my experience and enhance my skillset.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/Technician
Eyeglass World
Goodyear, AZ
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Verified insurance eligibility for patients.
- Scheduled appointments for clients, customers, and other visitors.
- Performed basic vision tests, such as color blindness testing and visual acuity screening.
- Ensured that all safety protocols were followed while operating machinery.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Receptionist/Optician/Key Holder
Americas Best Contacts And Eyeglasses
Gilbert/Phoenix, AZ
09.2022 - 12.2023
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Scanned documents into electronic health records systems quickly and accurately.
- Maintained accurate documentation of all patient visits utilizing Electronic Health Records.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Adjusted eyewear for proper fit and comfort level.
- Demonstrated how to insert, remove, and care for contact lenses.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Ensured store was opened and closed in a timely manner according to company policies.
- Verified accuracy of register tills at beginning and end of shift.
Surgical Technician
Chandler Regional Hospital
Chandler, AZ
05.2021 - 01.2022
- Maintained a clean, organized work environment throughout the day.
- Prepared trays, instrument packs and surgical sets.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Assembled and wrapped trays of instruments for operating rooms and clinics.
Appointment Scheduler/Salesperson
Preventive Pest Control
Queen Creek, AZ
03.2016 - 04.2020
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Educated customers about products and services offered by the company.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
- Conducted outbound calls to remind patients of upcoming appointments.
Education
High School Diploma -
Mesa High School
Mesa, AZ04-2009
Skills
- Conflict resolution techniques
- Interpersonal skills
- Sales
- Organization
- Self-management
- Problem Solving
- Leadership
Certification
- Optical Technician Certification 1
Timeline
Receptionist/Technician
Eyeglass World
01.2024 - Current
Receptionist/Optician/Key Holder
Americas Best Contacts And Eyeglasses
09.2022 - 12.2023
Surgical Technician
Chandler Regional Hospital
05.2021 - 01.2022
Appointment Scheduler/Salesperson
Preventive Pest Control
03.2016 - 04.2020
High School Diploma -
Mesa High School