Tianna Blanco
Summary
Versatile professional with experience in administrative support, customer assistance, and team collaboration. Strong focus on enhancing processes and improving customer satisfaction through effective communication. Ready to contribute to an HR department by applying a broad skill set to achieve company objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Technician
Sarwar Optometric
11.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed patient inquiries, providing detailed information about services to enhance patient understanding and satisfaction.
- Processed insurance claims and verified patient eligibility to ensure timely access to care.
- Delivered administrative support by organizing documents, managing schedules, and facilitating communication among team members.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated interviews between candidates and hiring managers.
- Conducted preliminary tests, such as visual acuity and tonometry measurements.
Warehouse Associate
Amazon
10.2022 - 01.2024
- Improved order picking accuracy by utilizing electronic scanning devices and following established procedures.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Reduced product damage by properly handling and storing materials.
- Boosted customer satisfaction through timely shipment of orders with proper packaging and labeling.
Cashier
Panda Express
10.2020 - 10.2022
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cultivated internal and external customer satisfaction through effective communication and service.
- Identified and assessed customers' needs to enhance overall satisfaction.
- Mastered point-of-service (POS) computer system for automated order taking.
- Cleaned and organized restaurant during slow periods to ensure a welcoming atmosphere for customers.
Education
Human Resources Administration -
San Joaquin Valley College
Online04-2024
Skills
- Insurance verification
- Payment Processing
- Data entry
- Call management
- Administrative support
- Customer Assistance
- Attention to Detail
- Damage Reports
- Inventory organization
- Complex Problem-Solving
- Software proficiency
- Team leadership
- Conflict Resolution
- Staff Training
Certification
Adobe Certification, San Bernardino, CA, 08/2019, 06/2020, Certification in Adobe Photoshop
Additional Information
Building A Generation
Internship 6/2024
Timeline
Receptionist/Technician
Sarwar Optometric
11.2024 - Current
Warehouse Associate
Amazon
10.2022 - 01.2024
Cashier
Panda Express
10.2020 - 10.2022
Human Resources Administration -
San Joaquin Valley College