Deanna Martin
Salt Lake City,UT
Summary
Motivated and versatile Administrative Professional with a proven track record of efficiency and collaboration. Diligent [Desired Position] with a solid background in customer service, showcasing a history of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance the overall customer experience.
Overview
14
14
years of professional experience
Work History
Remote Customer Service Representative
Medline
04.2021 - Current
- I provide Medline customers with support in ordering medical supplies and over the counter items covered by their Medicare and Medicaid plans. Conflict resolution and troubleshooting are key parts of the job and the ability to sound confident while researching a solution is not only helpful, but essential.
- Working Solutions
Tax Product Expert
Intuit TurboTax Contract
01.2025 - 04.2025
- During Peak tax season I provide call center customer service for individual taxpayers and business tax customers. I also provided guidance in filing taxes, amending tax filing, and performed basic tech support for Intuit TurboTax software customers.
- Working Solutions
Senior Claims Analyst
AmeriLife
01.2019 - 09.2022
- I processed Medicare supplement claims. I specialized in international claims, utilizing the foreign travel provision of the policies. I also processed life insurance claims and provided new business and customer service for annuities. I was responsible for maintaining confidentiality and quality in the processing of new business applications, facilitating funds transfers, and processing claims on our policies.
Analyst
Secure Administrative Solutions
09.2011 - 12.2018
- The job responsibilities were exactly the same as with AmeriLife. The company was acquired and then sold multiple times in my decade with the company. The company was initially known as Sentinel Security Life. Then A-Cap Management. And then AmeriLife. I provide the names for clarity if you verify my employment.
Education
Bachelor of Arts -
The Ohio State University
Columbus, OHSkills
- Customer service
- Microsoft Office
- Medicare Claim Processing
- Software Troubleshooting
- Excellent Written and Verbal Communication
- Types 55 wpm
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
Timeline
Tax Product Expert
Intuit TurboTax Contract
01.2025 - 04.2025
Remote Customer Service Representative
Medline
04.2021 - Current
Senior Claims Analyst
AmeriLife
01.2019 - 09.2022
Analyst
Secure Administrative Solutions
09.2011 - 12.2018
Bachelor of Arts -
The Ohio State University
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