Deanna mcknight
brandon,SD
Summary
At Premier Bankcard, I spearheaded projects that significantly enhanced client satisfaction and team productivity. My adeptness in client relationship management and problem-solving led to notable improvements in efficiency and employee retention. Recognized for exceptional leadership and communication skills, I effectively fostered a collaborative environment and drove continuous improvement.
Overview
27
27
years of professional experience
Work History
Lead Associate
Premier Bankcard
1997.08 - Current
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with customers through positive attitude and attentive response.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Established clear lines of communication between team members for better collaboration and overall efficiency.
Education
High School Diploma -
Brandon Valley High School
Brandon SD1985-05
Skills
- Client Relationship Management
- Self Motivation
- Decision-Making
- Problem-solving abilities
- Adaptability and Flexibility
- Effective Communication
- Multitasking
- Active Listening
- Reliability
- Strong Problem Solver
- Attention to Detail
- Customer Service
- Time Management
- Problem-Solving
Timeline
Lead Associate
Premier Bankcard
1997.08 - Current
High School Diploma -
Brandon Valley High School