Deanna Nash
Great Falls,MT
Summary
I am currently enrolled in college after being disabled for years. I want to work from home. I have excellent telephone and office skills. I am never late. I am a team player. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
8
8
years of professional experience
Work History
Front Desk
Rainbow Assisted Living
04.2009 - 07.2011
- Streamlined front desk operations for improved efficiency and guest experience.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Cashier
IGA
09.2006 - 03.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Switchboard Receptionist
Waggoners Trucking
04.2003 - 08.2005
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Reduced wait times for callers by promptly answering and managing a high volume of incoming calls.
- Improved customer satisfaction with timely problem resolution and accurate call transfers.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
Education
Associate of Science -
MSU Billings
Billings, MTAssociate of Applied Science -
Montana State University - Great Falls College of Technology
Great Falls, MT06.2024
Skills
- Calendar Management
- Patience and composure
- Team player mentality
- Initiative-taking
- Reliability and punctuality
- Front Office Support
- Guest Relations
- Administrative Support
Timeline
Front Desk
Rainbow Assisted Living
04.2009 - 07.2011
Cashier
IGA
09.2006 - 03.2009
Switchboard Receptionist
Waggoners Trucking
04.2003 - 08.2005
Associate of Science -
MSU Billings
Associate of Applied Science -
Montana State University - Great Falls College of Technology
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