Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Nugent

Niagara Falls,NY

Summary

Accomplished Store Manager at Pita Gourmet, adept in customer service and time management, significantly improved customer satisfaction through effective staff training. Demonstrated exceptional work ethic and empathy across roles, from cashier to cook, ensuring operational excellence and fostering positive customer relationships. Expert in customer assistance, showcasing a results-driven approach with a focus on achievements.

Overview

10
10
years of professional experience

Work History

Server

Dave and Buster’s
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Store Manager

Pita Gourmet
08.2020 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Cook

Ricotta’s Pizza
01.2016 - 08.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Cashier/ Customer Service

Kmart
03.2015 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

John F. Kennedy
Cheektowaga, NY

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills

Timeline

Server

Dave and Buster’s
06.2024 - Current

Store Manager

Pita Gourmet
08.2020 - 06.2024

Cook

Ricotta’s Pizza
01.2016 - 08.2020

Cashier/ Customer Service

Kmart
03.2015 - 12.2015

High School Diploma -

John F. Kennedy

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Deanna Nugent