Deanna Payne
Houma,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Agero
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Terrebonne Parish School Board - Special Education
01.2001 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Function as liaison between school faculty, students with disabilities and parents.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
Call Center Representative
U-Haul International
08.2018 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Metairie, LA10.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Attention to detail
- Communication
- Time Management
- Organization
Timeline
Customer Service Representative
Agero
08.2022 - Current
Call Center Representative
U-Haul International
08.2018 - 04.2020
Administrative Assistant
Terrebonne Parish School Board - Special Education
01.2001 - Current
Bachelor of Science - Criminal Justice
University of Phoenix