DeAnna Pogue
Phoenix,AZ
Summary
Dedicated professional with a proven ability to enhance team efficiency and customer satisfaction through exceptional leadership and problem-solving skills. Demonstrated expertise in HIPAA compliance and patient scheduling, resulting in significant improvements in operational workflows and patient care standards. Strong attention to detail and a passion for learning have consistently driven success across diverse roles, leading to notable improvements in service delivery and team cohesion.
Overview
6
6
years of professional experience
Work History
Supervisor
Scent From Above
Phoenix, AZ
05.2024 - 05.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Directed and controlled traffic flow around diverse construction areas, resulting in peak safety and productivity.
- Assisted tradesmen and machine operators in construction projects.
- Performed deep clean services for floors using scrubbers or buffers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Home Health Caregiver
Albert Silva
Glendale, Arizona
12.2020 - 03.2023
- Performed daily activities of living such as bathing, dressing, grooming and toileting for clients.
- Administered medications as prescribed by a physician and monitored the client's response to medication.
- Assisted with meal preparation according to dietary restrictions and preferences.
- Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
- Assisted with mobility issues including transferring from bed to wheelchair or walker and ambulation assistance.
- Assisted with personal hygiene tasks such as shampooing hair, trimming nails, shaving facial hair.
Residential House & Post Construction Cleaning
Self Employed Web
Phoenix, Arizona
01.2018 - 03.2020
- Provided assistance to contractors during building projects as requested.
- Communicated with management and customers at project completion and verified customer satisfaction with finished work.
- Assisted tradesmen and machine operators in construction projects.
- Directed and controlled traffic flow around diverse construction areas, resulting in peak safety and productivity.
- Performed deep clean services for floors using scrubbers or buffers.
- Provided prompt and courteous service to customers via phone, email, and chat. or in person.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Ensured that all customer queries were handled quickly and professionally.
Education
Certification - Medical Assisting
Arizona College of Allied Health
Glendale, OR11-2011
Some College (No Degree) - Psychology & Intro Into Business
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ08-2010
GED -
Alhambra High School
Phoenix, AZ05-1993
Skills
- Staff Management
- Inventory Control
- Goal-Oriented
- Complex Problem-Solving
- Project Management
- Customer Service
- Punctual and Reliable
- Construction management
- Complaint resolution
- Business development understanding
- Medical terminology knowledge
- Conflict Mediation
- Adaptive team player
- Behavioral Management
- Medication Administration
- Case Management
- Patient Care
- Behavioral support
- Dementia Care
Timeline
Supervisor
Scent From Above
05.2024 - 05.2024
Home Health Caregiver
Albert Silva
12.2020 - 03.2023
Residential House & Post Construction Cleaning
Self Employed Web
01.2018 - 03.2020
Certification - Medical Assisting
Arizona College of Allied Health
Some College (No Degree) - Psychology & Intro Into Business
Maricopa Community Colleges - Estrella Mountain Community College
GED -
Alhambra High School
Similar Profiles
Briley ThorpeBriley Thorpe
Lead House Cleaner at Heaven Scent CleaningLead House Cleaner at Heaven Scent Cleaning
Kyle RicksKyle Ricks
Sales Account Executive at NorCal Fresh ScentSales Account Executive at NorCal Fresh Scent
Akil Abdul BariAkil Abdul Bari
Personal assistant at Scent UKPersonal assistant at Scent UK
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions
Richard HiralezRichard Hiralez
Powder Coater at Desert Coating SolutionsPowder Coater at Desert Coating Solutions