Deanna Pugh
Houston,TX
Summary
Experienced in delivering exceptional customer service, actively seeking a position as a Chatroom Operator. Thriving in fast-paced environments, excelling in handling both inbound and outbound calls. Consistently resolving customer inquiries and enhancing satisfaction through effective communication and problem-solving skills, with a proven ability to adapt quickly. Dedication to delivering top-notch service ensures positive customer experiences.
Overview
15
15
years of professional experience
Work History
Warehouse Associate
Amazon
Houston, TX
03.2020 - Current
- Assemble and pack customer orders with attention to detail, guaranteeing efficient transfer to shipping personnel
- Maintain cleanliness and organization in the warehouse, complying with OSHA safety standards
- Inspect incoming and outgoing shipments diligently to verify accuracy and reduce inventory discrepancies
Courtesy Booth Clerk
Fiesta Mart, LLC
Houston, TX
02.2014 - 01.2020
- Addressed and resolved customer inquiries and complaints, ensuring a high level of customer satisfaction and maintaining a welcoming store environment
- Managed cash register operations with accuracy, including cash handling, change distribution, and coupon organization
- Enhanced customer engagement by providing product information, assisting with merchandise location, and highlighting promotional items
Customer Support Specialist
Macys Credit And Customer Service
Houston, TX
05.2010 - 11.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Aldine Senior High School
Houston, TX06.2009
Skills
- Data Entry
- Organization Skills
- Customer Service
- Attention to Detail
- Communication Skills
- Interpersonal Skills
- Telephone Etiquette
- Technical Proficiency
- Complaint handling
- Multitasking
Timeline
Warehouse Associate
Amazon
03.2020 - Current
Courtesy Booth Clerk
Fiesta Mart, LLC
02.2014 - 01.2020
Customer Support Specialist
Macys Credit And Customer Service
05.2010 - 11.2013
High School Diploma -
Aldine Senior High School