Summary
Overview
Work History
Education
Skills
Currently exploring a graduate program in Education
Timeline
Generic

Deanna Quandt

Riverside,California

Summary

Compassionate Case Manager experienced in creating stable environments to the children in the community. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

10
10
years of professional experience

Work History

Case Manager

Olive Crest
Riverside , CA
06.2021 - Current
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Collaborated with external agencies to meet educational and transitional needs of students.

Behavioral Health Call Center Representative

Inland Empire Health Plan, Care Management
Rancho Cucamonga, CA
03.2020 - 06.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated members on community resources and mental health services.
  • Answered average of 37 calls and referrals per day, addressing member inquiries, solving problems and providing product information.

Behavioral Health Specialist

Olive Crest
Riverside, CA
05.2017 - 03.2020
  • Worked closely with adults and children in community settings, at residential facilities and within homes.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for dozens of children in the community.
  • Observed and monitored client behavior and responses to treatment.

Shift Leader

Taco Bell And Subway
Riverside, United States
05.2012 - 04.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Bachelor of Science - Human Services

California State University - Fullerton
Fullerton, CA
05.2017

High School Diploma -

La Sierra High School
Riverside, CA
05.2012

Skills

  • Community Outreach
  • Court Mandated Reporter
  • Treatment Planning
  • Verbal and Written Communication
  • Service Referrals
  • Client Advocacy
  • Case Planning
  • Crisis Intervention
  • School Visits
  • IEP Monitoring
  • Annual Case Reviews
  • Intervention Plans

Currently exploring a graduate program in Education

I have begun applying to local universities, California Baptist University and University of CA, Riverside, with the intent of earning my multiple subject teaching credential and masters in education.

Timeline

Case Manager

Olive Crest
06.2021 - Current

Behavioral Health Call Center Representative

Inland Empire Health Plan, Care Management
03.2020 - 06.2021

Behavioral Health Specialist

Olive Crest
05.2017 - 03.2020

Shift Leader

Taco Bell And Subway
05.2012 - 04.2017

Bachelor of Science - Human Services

California State University - Fullerton

High School Diploma -

La Sierra High School

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Deanna Quandt