Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Deanna Shaller

Hatboro

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Operations Manager

CVS Pharmacy
01.2023 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Manager

Hobby Lobby
12.2019 - 12.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.


Cashier

Hobby Lobby
10.2019 - 12.2019
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Barista and Cashier

Dunkin’ Donuts
05.2016 - 09.2018

Education

Bachelor of Arts - Scientific Illustration

Arcadia University
Glenside, PA
06-2023

Associate of Arts - Fine Arts

Montgomery County Community College
Blue Bell, PA
05-2020

High School -

Upper Dublin
01.2018

Skills

  • Problem-solving
  • Team leadership
  • Customer service
  • Organizational management
  • Superb time management skills
  • Personnel training and development
  • Reliability
  • Adaptability and flexibility
  • Task prioritization

Timeline

Operations Manager

CVS Pharmacy
01.2023 - Current

Customer Service Manager

Hobby Lobby
12.2019 - 12.2022

Cashier

Hobby Lobby
10.2019 - 12.2019

Barista and Cashier

Dunkin’ Donuts
05.2016 - 09.2018

Bachelor of Arts - Scientific Illustration

Arcadia University

Associate of Arts - Fine Arts

Montgomery County Community College

High School -

Upper Dublin

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Deanna Shaller