Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeAnna Stickler

EATON RAPIDS,MI

Summary

Employee with a proven track record at UMHS Cardiothoracic and Vascular Surgery, adept at resolving conflicts and enhancing patient satisfaction. Highly organized, reliable and motivated, I excel in managing complex situations while maintaining strict confidentiality. Proficient in Epic, I ensure seamless operations and foster strong patient relationships through empathy and support. Excellent attention to detail and willingness to go above and beyond to ensure all team goals are met.

Overview

11
11
years of professional experience

Work History

Scheduling Specialist

UMHS Cardiothoracic and Vascular Surgery
11.2024 - Current
  • Efficiently scheduled patients for surgical procedures, explaining medication protocols as well as any testing that is required prior to surgery.
  • Provided detailed information about available services, locations and requirements.
  • Documented calls and appointments using Epic.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
  • Answered phone calls and answered questions from patients
  • Established rapport with patients and held strictly to confidentiality with empathy to build loyalty and support.
  • Confirmed appointments, communicated with patients and updated patient records.

Medical Receptionist

UMHS Urology
06.2023 - 11.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Health Care Aide

Eaton Rapids Public Schools
08.2014 - 06.2023
  • Assisted with daily living activities, promoting independence and overall wellbeing for students with physical, emotional and cognitive impairments.
  • Provided assistance in daily living activities by dressing, grooming, and toileting students.
  • Calmly and professionally implemented behavior management protocols and plans
  • Utilized problem-solving skills when faced with unexpected situations without raising hostility and antagonism

Education

High School Diploma -

Eaton Rapids High School
Eaton Rapids, MI
06.1995

Skills

  • Reliable
  • Organized
  • Driven
  • Versatile
  • Diligent

Timeline

Scheduling Specialist

UMHS Cardiothoracic and Vascular Surgery
11.2024 - Current

Medical Receptionist

UMHS Urology
06.2023 - 11.2024

Health Care Aide

Eaton Rapids Public Schools
08.2014 - 06.2023

High School Diploma -

Eaton Rapids High School

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