Angela Acord
Hackett,AR
Overview
17
17
years of professional experience
Work History
Scheduling Specialist
Aston Carter
Fort Smith, AR
08.2021 - Current
- Provide detailed information about available services and requirements.
- Establish rapport with callers to build loyalty and support retention goals.
- Act as first point of contact and set appointments for prospective clients.
- Set up and update patient charts with latest information.
- Handle complaints and questions, and re-directe calls to other team members.
Home Health Aide Coordinator
Area Agency On Aging Of Western Arkansas
Fort Smith, AR
09.2018 - 08.2021
- Scheduled 40-60 Home Health, skilled and hospice aides.
- Kept record
- Scanned and filed medical records
- Answered and routed phone calls
- Interviewed, hired, trained aides.
- Did 30, 60, 90 and yearly evaluations.
Store Manager
Pier 1 Imports
Fort Smith, Arkansas
10.2004 - 09.2018
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Scheduled and led store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Received, verified and unloaded shipments.
- Merchandising and ad setting.
- Customer service.
Education
Associate of Arts - Business Administration
University of Arkansas-Fort Smith
Fort Smith, AR05.2008
Skills
- Customer Complaint Resolution
- Multitasking and Prioritization
- Records Management
- Administrative Support
- Positive Attitude and Energetic
- Customer Service-Oriented
- Multi-Line Phone Systems
- Data Entry and Database Software
- Reliable and Punctual
- Courteous and Professional
- Prioritization and Time Management
- Computer Proficiency
- Documentation and Reporting
- Verbal and Written Communication
- Scheduling and Calendar Management
- Attention to Detail
- Positive Attitude
Timeline
Scheduling Specialist
Aston Carter
08.2021 - Current
Home Health Aide Coordinator
Area Agency On Aging Of Western Arkansas
09.2018 - 08.2021
Store Manager
Pier 1 Imports
10.2004 - 09.2018
Associate of Arts - Business Administration
University of Arkansas-Fort Smith