DeAnna Syphers
Muncie,IN
Summary
Dynamic and detail-oriented professional with extensive experience as a Unit Secretary at IU Health Ball Memorial Hospital. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous data management. Skilled in multitasking and organization, ensuring efficient operations while maintaining strict confidentiality standards. Committed to fostering positive experiences in fast-paced environments.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
24
24
years of professional experience
Work History
Receptionist
Westminster Village Muncie
01.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored Fire Panel, processed service request when received to appropriate departments as needed.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
Unit Secretary
IU Health Ball Memorial Hospital
01.2002 - 01.2014
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
Education
High School Diploma -
Yorktown High School
Yorktown, INNo Degree - Accounting
IVY TECH Community College of Muncie, IN
Muncie, INSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Front desk operations
- Multi-line telephone skills
- Multitasking and prioritization
- Customer service
- Attention to detail
- Punctual and reliable
- Courteous and professional
- Computer proficiency
Timeline
Receptionist
Westminster Village Muncie
01.2014 - Current
Unit Secretary
IU Health Ball Memorial Hospital
01.2002 - 01.2014
High School Diploma -
Yorktown High School
No Degree - Accounting
IVY TECH Community College of Muncie, IN
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