Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
General Manager
Advanced Auto Parts
09.2015 - 11.2022
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented strategy and positive outcome procedures for customer complaints.
Bowling Center Manager
V F W Center Lanes
10.2017 - 11.2019
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Maintained machines and bowling alley breakdowns.
Bartender
V F W Center Lanes
09.2012 - 10.2017
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.