Shiloh Hix
Customer Service Representative
Colorado Springs,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
Panda Express
Derby, Kansas
08.2018 - 05.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Shift Lead
Dillons Marketplace
Derby, KS
08.2016 - 08.2018
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Mitchell Highschool
Colorado Springs, CO05.2015
Skills
- Filemaker Pro
- Google Analytics
- Google Drive
- Hiring and Onboarding
Timeline
General Manager
Panda Express
08.2018 - 05.2021
Shift Lead
Dillons Marketplace
08.2016 - 08.2018
High School Diploma -
Mitchell Highschool
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