MICHAEL KNAPP
VILLAGE CARPETS AND FLOORS
Barberton,OH
23
years of professional experience
I am a qualified and professional sales person and manager with over 12 years of experience. Highly organized and efficient in multitasking situations. Able to prioritize effectively and delegate tasks to accomplish objectives in a timely manner.
Work History
General Manager
8 Years 10 Months- Oversee daily financials and sales. Manage payroll, taxes, facility bills and materials for job sites.
- Manage schedule of employees and residential and commercial flooring construction with contractors.
- Commercial construction estimator. Ability to read blueprints for job planning.
- Employee job training and coaching.
- Store advertisement leader
- Addressed customer inquiries and resolved complaints and job site issues.
- Oversee all jobsite procedures and installation inspections.
Store Manager
6 Years- Greet customers and answer questions about flooring options and installation.
- Coordinate accurate measures and cost estimates of flooring materials and installation for customers.
- Responsible for Will Call pickups with Northeast Ohio distributors.
- Vehicle maintenance
Bank Teller
2 Years- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
Automobile Salesperson
2 Years- Obtained Ohio Motor Vehicle Salesperson license
- Answer customer questions about vehicles, financing and purchase process.
- Negotiate prices and trade-in values for customers' vehicles.
Wash Bay Manager
- Wash and detail company and customer vehicles.
- Ensure safety and quality standards
- Scheduling of team members
- Training of new hires
Home Theater Sales & Loss Prevention
1 Year- Present and sell new products and additional value-added services.
- Answer customer questions and provided appropriate solutions.
- Monitor security systems for potential theft.
Customer Service Representative
4 Years- Resolved customer concerns at service desk, providing accurate answers and courteous support.
- Trained new associates on checkout procedures, returns, and store policies.
- Processed refunds, exchanges, and price overrides with accuracy and policy compliance.
- Coordinated with cashiers and department staff to address register issues and product availability.
- Stocked selves, build displays in all departments.
- Coordinated price changes on the floor once a week after hours.
- Unload semi trucks.
- Forklift experience.
Education
Secondary School
Skills
Customer Service
QuickBooks
FileMaker Pro
Communication
Problem Solving
Time Management
Adaptability
Leadership
Forklift experience.
References
- Terry Hamilton, tennisham@gmail.com, 330-524-3245
- Corey Cormany, ccormany0615@gmail.com, 330-612-6229
- Josh Goldner, jbgfire@gmail.com, 330-328-0722
Timeline
General Manager
VILLAGE CARPETS AND FLOORS
01.2018 - CurrentRead More
Store Manager
01.2012 - 01.2018Read More
Bank Teller
FIRST MERIT BANK
01.2010 - 01.2012Read More
Automobile Salesperson
FRED MARTIN MOTOR COMPANY
01.2008 - 01.2010Read More
Wash Bay Manager
01.2008 - 01.2008Read More
Home Theater Sales & Loss Prevention
BEST BUY INCORPORATED
01.2007 - 01.2008Read More
Customer Service Representative
Acme Grocery
01.2004 - 01.2008Read More
St. Vincent - St. Mary
Secondary School
Read More