Toni Bicksler
Ringgold,GA
Summary
Customer-oriented General Manager with 19 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
General Manager
Jacks Family Resturant
Eton, GA
05.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices and systems to reduce turnaround time
General Manager
Starbucks
Gadsden, AL
02.2019 - 03.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Multi-Store Manager
Charleys Philly Cheese Steak
Dalton, GA
08.2015 - 01.2019
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Calla High
Manteca, CA06.1988
Skills
- Problem Anticipation and Resolution
- Financial Management
- Microsoft SharePoint
- Hiring and Onboarding
- Sales Promotion
- Financial Statement Review
- Performance Monitoring and Evaluation
- Supply Chain Management
- Finance and Accounting Oversight
- Google Analytics
- Google Drive
Timeline
General Manager
Jacks Family Resturant
05.2021 - Current
General Manager
Starbucks
02.2019 - 03.2021
Multi-Store Manager
Charleys Philly Cheese Steak
08.2015 - 01.2019
High School Diploma -
Calla High
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