Joseph Haddad
Westlake,OH
Summary
- Experienced general manager with 8+ years in the automotive sales industry & 5+ years in residential masonry restoration.
- Skilled in sales, customer satisfaction, optimizing operational efficiency & team leadership.
- Implementing new procedures to improve inventory management & planning, thereby decreasing waste & downtime.
- Developed a new sales & marketing strategy that resulted in consistent year to year revenue growth.
- Conducted negotiations with vendors to acquire optimal product & service pricing, which maintained profit margins while reciprocating customer loyalty with lower prices.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
General Manager
Mason One
Rocky River, OH
06.2020 - Current
- Directed day-to-day operations, oversaw financial management, budget management, accounting & payroll activities. Evaluated invoices & shipping paperwork for accuracy & compliance.
- Performed staff management, task allocation & materials coordination duties. Collaborated with staff to increase employee motivation, satisfaction, by instilling a sense of purpose & importance, thereby improving staff morale.
- Maximized efficiency to reduce costs, implemented best practices in order to streamline procedures & meet business goals to improve bottom-line profitability.
- Allocated material & labor resources to promote on-time & under-budget project completion. Planned material & equipment needs to drive on-time delivery in concert with project schedule.
- Checked project details to verify job site materials & equipment.
General Manager
Northcoast Auto Direct LLC
Parma, OH
06.2015 - 03.2020
- Delivered exceptional client experiences through hands-on leadership of associates & managers & by building & maintaining loyal, long-term customer relationships through effective account management.
- Enhanced operational performance by developing effective business strategies, systems & procedures.
- Controlled regulatory risks by overseeing corporate compliance visits & adhering to protocol.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
General Manager
Kelly Auto Group
Cleveland, OH
03.2012 - 05.2015
- Delivered exceptional client experiences through hands-on leadership of associates & managers.
- Built & maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels & conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
Sales Associate
Sherwin-Williams
Westlake, OH
07.2010 - 02.2012
- Sold various products by explaining unique features & educating customers on up-to-date application & usage, built trusting customer relationships by implementing honesty, integrity & strong sense of duty to meet customer demands & expectations to the best of my ability.
- Excelled in applying strong problem-solving & interpersonal skills to resolve conflicts through conferring with customers to understand needs, recommend products & solve post-sale issues.
Education
Bachelor of Science - Business Management
Kent State University
Kent, OH05.2010
Skills
- Business Leadership, Cost reduction, Process improvements Decision Making, Risk Mitigation & Management & Product Merchandising, Operations & Department Oversight
- Administrative & Sales Management, Strategy & Business Development, Goal Setting & Assignment Delegation & Customer Needs Assessment
- Team Leadership, Problem Anticipation & Resolution, Dispute Mediation, Excellent communication & Listening skills with an emphasis on Negotiation Aptitude & Tactics
- Problem Anticipation & Resolution, Strategic Decision-Making Employee Motivation, Talent Allocation, Recruitment, Hiring & Onboarding
- Employee Supervision, Development, Training & Motivation Performance Assessment Evaluation & Monitoring
- Focus on Performance/Process Improvements, Follow-Through & Time Management
- Relationship selling, Effective Customer Upselling, Personable, Well spoken, Friendly & Outgoing, Reliable & punctual
- Sales Closing, Sales Strategics, Sales Tracking, Sales Goals Attainment, Product sales, Sales development, Sales expertise
- Energetic Self-Starter
Certification
Certified Motor Vehicle Dealer Salesperson License, Kelly Auto Group - 2012
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Timeline
General Manager
Mason One
06.2020 - Current
General Manager
Northcoast Auto Direct LLC
06.2015 - 03.2020
General Manager
Kelly Auto Group
03.2012 - 05.2015
Sales Associate
Sherwin-Williams
07.2010 - 02.2012
Bachelor of Science - Business Management
Kent State University