Deanne DeSotto
Lakeland,FL
Summary
Results-driven Mortgage Processor experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. I am a Motivated individual with experience in customer service and sales Management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
30
30
years of professional experience
Work History
Remote Senior Transaction Coordinator
Cardinal Financial
06.2020 - 07.2023
- Managed a loan pipeline of 30+ loans monthly
- Checked approvals against established bank and government lending standards.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Contacted outside sources, references and vendors to verify client financial information.
Senior Mortgage Loan Processor
The Mortgage Firm - Mount Dora
03.2018 - 06.2020
- Effectively Managed a Pipeline of 30 loans per month
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Created and completed loan submission packages.
Remote Senior Mortgage Loan Processor
Tidewater Mortgage
02.2016 - 03.2018
- Filed completed packages of 30+ loans per month quickly and efficiently.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Handled all overflow loans from other processors and high risk loans that were at risk of not closing on time
Mortgage Processing Manager
The mortgage Firm/ Success Mortgage Partners
12.2012 - 02.2016
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Established work schedules, assignments and production sequences to meet production goals.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Mortgage Loan Processor
PHH Mortgage Services
01.2010 - 01.2012
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Maintained accurate records of loan processing activities and documents in CRM system.
Retail Store Manager
Sprint Wireless
05.2007 - 01.2010
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Multi-Unit Retail Store Manager- Inline Locations
Verizon Wireless
01.2005 - 05.2007
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Store Manager St Augustine and Palatka
T-Mobile
01.2003 - 01.2005
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Retail Store Manager
BellSouth Mobility / Cingular Wireless
04.1993 - 01.2003
- Mentored team members to enhance professional development and accountability in workplace.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Ridgefield Park Jr Sr High School
Ridgefield Park, NJ06.1992
Skills
- VA, USDA, FHA, And Conventional Processing experience
- Credit analyst
- Critical Thinking and Attention to Detail
- Customer Service and relationship Building
- Employee Training Oversight, Staff Management
- CRM Software, Salesforce
- Prioritizing and Planning, Performance Stratagies
- Adaptable to Changing Conditions and accountability
- Key Performance Indicators (KPI)
- Account Management and Updating
- Product and Service Sales, Product Training
Timeline
Remote Senior Transaction Coordinator
Cardinal Financial
06.2020 - 07.2023
Senior Mortgage Loan Processor
The Mortgage Firm - Mount Dora
03.2018 - 06.2020
Remote Senior Mortgage Loan Processor
Tidewater Mortgage
02.2016 - 03.2018
Mortgage Processing Manager
The mortgage Firm/ Success Mortgage Partners
12.2012 - 02.2016
Mortgage Loan Processor
PHH Mortgage Services
01.2010 - 01.2012
Retail Store Manager
Sprint Wireless
05.2007 - 01.2010
Multi-Unit Retail Store Manager- Inline Locations
Verizon Wireless
01.2005 - 05.2007
Retail Store Manager St Augustine and Palatka
T-Mobile
01.2003 - 01.2005
Retail Store Manager
BellSouth Mobility / Cingular Wireless
04.1993 - 01.2003
High School Diploma -
Ridgefield Park Jr Sr High School