Dearl Powell

My job performance was just making sure my co workers

• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Described merchandise and explained use, operation and care.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Organized store by returning merchandise to proper areas and restocked displays.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Processed returned merchandise according to company policies.
• Assisted with unloading delivery trucks and stocking shelves with new merchandise.

• Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
• Evaluated and addressed individual client needs and concerns.
• Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
• Acted as role model for clients by exhibiting positive behaviors.