Summary
Overview
Work History
Education
Skills
Timeline
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De'Arra Brown

Lauderdale Lakes

Summary

Dynamic customer service professional with a proven track record at ISG, excelling in problem-solving and communication. Adept at enhancing customer satisfaction and driving sales through effective call handling and team collaboration. Recognized for resolving complex issues swiftly, contributing to a significant increase in customer loyalty.

Overview

1
1
year of professional experience

Work History

Call Center Sales Representative

ISG
Boca Raton
03.2025 - Current
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound sales calls to potential customers to promote products and services.
  • Answered incoming calls from customers, providing prompt and accurate information.

Security Officer

Allied Universal Security Services
Fort Lauderdale
01.2024 - Current
  • Maintained high levels of alertness throughout shifts.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Identified suspicious activity to determine appropriate response.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Customer Service Representative

Nations Benefits
Plantation
12.2024 - 02.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Education

High School Diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL
06-2024

Some College (No Degree) - Medical Assistant

Center For Career Training
Lauderdale Lakes, FL

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Problem solving
  • Time management
  • Call handling
  • Phone etiquette

Timeline

Call Center Sales Representative

ISG
03.2025 - Current

Customer Service Representative

Nations Benefits
12.2024 - 02.2025

Security Officer

Allied Universal Security Services
01.2024 - Current

High School Diploma -

Boyd H. Anderson High School

Some College (No Degree) - Medical Assistant

Center For Career Training

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De'Arra Brown