De'Arra Brown
Lauderdale Lakes
Summary
Dynamic customer service professional with a proven track record at ISG, excelling in problem-solving and communication. Adept at enhancing customer satisfaction and driving sales through effective call handling and team collaboration. Recognized for resolving complex issues swiftly, contributing to a significant increase in customer loyalty.
Overview
1
1
year of professional experience
Work History
Call Center Sales Representative
ISG
Boca Raton
03.2025 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound sales calls to potential customers to promote products and services.
- Answered incoming calls from customers, providing prompt and accurate information.
Security Officer
Allied Universal Security Services
Fort Lauderdale
01.2024 - Current
- Maintained high levels of alertness throughout shifts.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Monitored surveillance cameras and responded to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Customer Service Representative
Nations Benefits
Plantation
12.2024 - 02.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06-2024
Some College (No Degree) - Medical Assistant
Center For Career Training
Lauderdale Lakes, FLSkills
- Customer service
- Communication skills
- Team collaboration
- Problem solving
- Time management
- Call handling
- Phone etiquette
Timeline
Call Center Sales Representative
ISG
03.2025 - Current
Customer Service Representative
Nations Benefits
12.2024 - 02.2025
Security Officer
Allied Universal Security Services
01.2024 - Current
High School Diploma -
Boyd H. Anderson High School
Some College (No Degree) - Medical Assistant
Center For Career Training
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