De'Aryell Craft
Atlanta,GA
Summary
Skilled professional with an extensive background in customer service for 7+ years with being very versatile. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Self-assured professional with the desire to be challenged on the job. Motivated customer service professional with proven record of building dynamic relationships and retaining clients.
Overview
9
9
years of professional experience
Work History
Chat Support Specialist
Chick-fil-A
11.2022 - Current
- Answer customer queries via phone, email and live chat
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Researched customer inquiries to provide accurate and up-to-date information.
- Provided online demonstrations to educate customers on product features and online help resources.
- Update customer records in the company database
- Cross-trained and backed up other customer service agent in different departments
Accounts Payable Specialist
Freeman Mathis & Gary
04.2020 - 11.2022
- Process checks requests and vendor invoices, in an high volume, fast-paced environment.
- Ensure proper entry and coding into financial systems.
- Ability to prioritize tasks in a deadline driven industry.
- Process employee expense reports using the standard procedures.
- Ability to handle complex coding of invoices: billable, non-billable, multi-locations
- Investigate and resolve issues associated with invoice processing.
- Handle vendor correspondence via phone or email
- Work with vendors to resolve past-due invoices, credits and similar matters.
- File maintain and distribute accounting records and reports
- Prepare batch check runs
- Setting up vendors and acquiring W9’s
- Perform other duties as required to support accounts payable and accounting
Accounting Specialist
Lehigh Hanson
11.2018 - 04.2020
- Work with accounts payable, account receivable, and payroll
- Receive, process, and reconcile statements
- Prepare monthly financial statements
- Assist with preparation for annual audits
- Ensure compliance with internal accounting procedures
- Maintain accurate records, including ledgers, receipts, and invoices
- Perform administrative and other tasks needed
- 300 – 500 invoices daily
HR Coordinator/ Recruiter
Amazon
01.2016 - 10.2018
- Explain human resource policy and procedures to all employees
- Respond to employee questions during the entrance and exit interview processes
- Facilitate year-end talent reviews articulate team strength
- Interview candidates for all available positions
- Create a job description to attract a targeted talent pool within market wage rang
- Assess employee performance and issue disciplinary notices
- Work on 401(k) administration, FMLA, and workers compensation claims
- Generate employee tracking reports each month
- Offer consistent payroll disbursements and accurate record keeping PTO
- Organize employee schedules
Customer Service Representative
Louis Vuitton HQ
05.2014 - 01.2016
- Address customer queries via phone, email, and live chat ensuring a positive experience
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled inbound customer chat conversations from various websites.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted customers with order placement, product returns and order tracking.
Education
High School Diploma -
Gateway Christian Academy
Memphis, TN05.2014
Skills
- Sharepoint, Workday,SAP,Sage,NetSuite,Nav18, Fulcrum,JDE
- Proficient in Microsoft Suites
- Detail orientate
- Adherence to priority and scheduled deadlines
- Month-End Closings
- Payment Processing
- Chat
- Typing and Data Entry
- Excellent communication
Timeline
Chat Support Specialist
Chick-fil-A
11.2022 - Current
Accounts Payable Specialist
Freeman Mathis & Gary
04.2020 - 11.2022
Accounting Specialist
Lehigh Hanson
11.2018 - 04.2020
HR Coordinator/ Recruiter
Amazon
01.2016 - 10.2018
Customer Service Representative
Louis Vuitton HQ
05.2014 - 01.2016
High School Diploma -
Gateway Christian Academy