Jasmyn Stevenson
Atlanta,GA
Summary
Client-focused Project Management Professional with extensive experience in project documentation, data analysis, and stakeholder communications. Demonstrated success in supporting project managers to deliver exceptional outcomes through strategic planning, effective resource allocation, and proactive risk management. Strong commitment to enhancing client satisfaction by ensuring projects are completed on time and within budget while continuously improving PMP processes.
Overview
8
8
years of professional experience
Work History
Technical Project Manager
CharityEngine
Remote, GA
11.2023 - Current
- Implement Charity Engine's CRM system for multiple middle market and enterprise non-profits each quarter.
- Develop project plans, identify resources, and establish effective timelines for completion.
- Conduct risk assessments to identify potential risks and develop mitigation strategies.
- Lead weekly status meetings with stakeholders to review progress and address issues.
- Adhere to establish deadlines for implementing customer-driven changes.
- Optimize operational processes fostering efficient collaboration within departments.
Implementation Specialist
Catalis Government
Lithonia, GA
09.2022 - 11.2023
- Configured, delivered, and supported implementations projects for Court/Land Records Case Management Systems
- Cross-team collaborated with System Analysts and Engineers to understand limitations, develop capabilities and resolve software problems
- Conducted routine maintenance on servers and systems, keeping networks fully operational
- Spearheaded qualification, initiation, monitoring and close out visits by coordinating with project management team.
- Provided guidance to project teams regarding contract management procedures in order to meet deadlines efficiently.
Implementation Lead Specialist
Philips Healthcare
Lithonia, GA
11.2019 - 09.2022
- Lead Implementation Specialiast of the Professional Services Department managing multiple teams simultaneously onboarding hospitals, clinics and physician offices onto Philips Practice management Revenue Cycle Management and Electronic Health Records solutions
- Managed key activities with clients including workflow assessment, optimization, roll-out planning, developing training materials, change management roadmaps, Go-Live and Post Go-Live support planning
- Cross-Teams collaborated to complete Data Migration, Content Development, Interfaces, Enrollment and Configuration Workstreams
- Advised senior management on changes required to optimize operations processes.
- Assigned tasks to team members based on their skill sets and availability.
Implementation Analyst
MUFG Union Bank
New York, NY
04.2017 - 10.2019
- Supported implementations, onboarding and training new Treasury services customers including (ACH, online banking, international wires, positive pay and lockbox services
- Functioned as the primary liaison between the client, internal operations, third-party vendor's, and technical support
- Assisted customers with technical equipment installation ( check scanner, security tokens) and served as the escalation point for troubleshooting issues
- Documented all client interactions and relevant information using Treasury Managements CRM systems
Education
Certificate of Completion - PostgreSql
Udemy University
Remote12.2022
BBA - Communications
Saint Johns University
Queens, NY05.2014
Skills
- Contact Management Software (Salesforce, HubSpot, Zendesk, NetSuite, PipeDrive)
- Database software (Microsoft SQL Server, PostgreSQL, Oracle, Microsoft Access)
- Enterprise Resource Planning (SAP, Oracle Cloud, Sage, Workday)
- Project Management Software (Jira, Asana, SharePoint, SmartSheet, Confluence)
- Project Management Methodologies (Hybrid, Agile, Waterfall, Scrum)
- Payment processors (Stripe, Blackbaud, PayPal, Clover Network, Fiserv, Square)
- Microsoft 365 (PowerPoint, Excel, Word, Outlook, Visio)
- Multi-Industry Experience (Retail, Healthcare, Finance, Government, Non-Profit)
Timeline
Technical Project Manager
CharityEngine
11.2023 - Current
Implementation Specialist
Catalis Government
09.2022 - 11.2023
Implementation Lead Specialist
Philips Healthcare
11.2019 - 09.2022
Implementation Analyst
MUFG Union Bank
04.2017 - 10.2019
Certificate of Completion - PostgreSql
Udemy University
BBA - Communications
Saint Johns University