De'Ashia Jones
Ewing,NJ
Summary
Operations and Compliance Analyst with experience supporting regulated programs, managing background screening workflows, and ensuring policy adherence across cross-functional teams. Skilled in process improvement, risk identification, documentation management, and operational reporting. Proven ability to support business initiatives, maintain compliance standards, and improve program efficiency.
Overview
11
11
years of professional experience
Work History
Program Operations Analyst
NJ Department of Human Services - Employment Controls and Compliance Unit
01.2022 - Current
- Manage end-to-end employment background screening operations for regulated workforce programs
- Ensure confidentiality and proper records management in accordance with regulatory standards
- Trained team members on compliance protocols, fostering knowledge sharing and best practices.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Created custom reports and visualizations to support decision-making processes.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
Store Manager
T-Mobile
01.2017 - 01.2021
- Led daily store operations, ensuring compliance with corporate policies and procedures.
- Trained and mentored team members to enhance customer service excellence.
- Developed and implemented strategies to improve sales performance and customer engagement.
- Analyzed inventory levels and optimized stock management processes for efficiency.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
Resident Coordinator
Riverside Rehabilitation
01.2015 - 01.2017
- Coordinated resident care plans, ensuring compliance with standards and enhancing service delivery.
- Led interdisciplinary team meetings to address resident needs and improve overall satisfaction rates.
- Streamlined communication channels between residents, families, and healthcare providers to enhance collaboration.
Education
Associates - Communications
Community College of Philadelphia
Philadelphia PA04.2014
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Organizational skills
- Attention to detail
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Effective communication
Timeline
Program Operations Analyst
NJ Department of Human Services - Employment Controls and Compliance Unit
01.2022 - Current
Store Manager
T-Mobile
01.2017 - 01.2021
Resident Coordinator
Riverside Rehabilitation
01.2015 - 01.2017
Associates - Communications
Community College of Philadelphia