DeAsia Denham
Mcdonough,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Preschool Teacher
Pride and Joy Daycare
06.2024 - 09.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
Server
Yami Crab
09.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Counselor
Family Support Circle
06.2022 - 07.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Customer Service Representative
AT&T
01.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
Publix
04.2020 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Diploma -
Eagles Landing High School
McDonough, GABachelor Of Education - Education
Albany State University
Albany, GASkills
- Classroom management
- Classroom organization
- Child development
- Positive reinforcement
- Parent-teacher communication
- Lesson planning
- Social skills development
- Special needs support
- Social skill building
- Calm and patient
- Creative thinking
- Problem-solving
- Strong work ethic and dependable
- Observational skills
- Communication and interpersonal skills
- Positive reinforcement methods
- Sales techniques
- Customer relationship management
- Product knowledge
- Data entry
- Order processing
- Active listening
- Conflict resolution
- Customer service
Timeline
Preschool Teacher
Pride and Joy Daycare
06.2024 - 09.2024
Server
Yami Crab
09.2022 - 06.2024
Counselor
Family Support Circle
06.2022 - 07.2023
Customer Service Representative
AT&T
01.2021 - 06.2022
Customer Service Cashier
Publix
04.2020 - 08.2020
Diploma -
Eagles Landing High School
Bachelor Of Education - Education
Albany State University