De'Asia Eakins
Phoenix,AZ
Summary
Capable of taking on any task and completing it to a high standard. Dedicated to learning, growing, and succeeding in customer service and sales.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
MaryCorn LLC
01.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Returns Processor
Amazon Fulfillment Center
10.2022 - 02.2023
- Hazard processing trained
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05.2022
Skills
- Customer Service
- Product Promotion
- Verbal Communication
- Stocking and Replenishing
Timeline
Customer Returns Processor
Amazon Fulfillment Center
10.2022 - 02.2023
Customer Service Representative
MaryCorn LLC
01.2022 - Current
High School Diploma -
South Mountain High School