DeAsia Prezzy
Orangeburg,SC
Summary
Dynamic professional with a proven track record at ADUSA Distribution, excelling in customer service and data entry. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in multitasking and administrative support, contributing to streamlined operations and improved team productivity. Committed to delivering high-quality results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Clerk
ADUSA Distribution
08.2020 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Customer Service Representative
Foundever
04.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lead Production Operator
Gerber Children Warehouse
03.2018 - 07.2020
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Streamlined production processes for increased output and improved quality control measures.
- Implemented training programs to improve operator skill sets, resulting in higher productivity levels across the team.
- Oversaw quality control processes, maintaining high standards while minimizing product defects or rework requirements.
Education
High School Diploma -
Lake Marion Technology Center
Santee06-2017
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database entry
- Typing speed
- Handling payments
- Multitasking
- Customer communication
- Problem-solving
- Organizational skills
- Customer service
- Microsoft office
- Teamwork and collaboration
- Data entry
- Written communication
- Information processing
- Staff training
- Decision-making
Languages
English
Full Professional
Timeline
Clerk
ADUSA Distribution
08.2020 - Current
Customer Service Representative
Foundever
04.2020 - Current
Lead Production Operator
Gerber Children Warehouse
03.2018 - 07.2020
High School Diploma -
Lake Marion Technology Center
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