DeAsia Richardson
Elizabeth,NJ
Summary
Experienced customer service representative. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, inventory control. customer compliance and order processing. Driven professional with excellent customer service, leadership and sales abilities. Extensive experience in retail environments.
Overview
8
8
years of professional experience
Work History
Customer Service
Ikea
Elizabeth
06.2019 - Current
- Managed high call volume while maintaining exceptional customer service standards.
- Accurately handled cash register transactions while providing excellent customer service.
- Gained and maintained department product knowledge to facilitate customer service.
- Resolved third-party billing, computer system and customer service issues.
- Assisted stock workers and customer service agents throughout shifts.
- Developed and implemented strategies for top-tier customer service.
- Worked with customer service representatives to handle escalated customer issues.
- Helped train new hires in multiple areas within and outside of the customer service department.
Customer Service
Home Depot
Linden
06.2020 - 08.2020
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Provided exceptional customer service, answering queries and offering recommendations.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Strengthened company reputation by delivering exceptional customer service and support.
- Increased customer service success rates by quickly resolving issues.
- Assessed and resolved customer service problems and executed solutions.
Youth Camp Counselor
City Hall of Elizabeth
Elizabeth
07.2019 - 08.2019
- Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Developed strong rapport with campers through active listening and empathetic understanding, fostering trust-based relationships.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Worked with children of varying age, interest, skill, and developmental levels.
Caller
Phone Bank
Elizabeth
05.2016 - 11.2017
- Phone bank caller for councilman elections, mayor, and the governor campaigns
- Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
- Maintained comprehensive knowledge of candidates and their goals offered, enabling accurate responses to customer inquiries.
- Delivered scripted promotional talks to customers reached via manual and automatic dialing systems.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
Education
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ06.2017
Skills
- Built a loyal customer base through outstanding service, knowledge, and personalized recommendations
- Cashier
- Stock and replenishing
- Sales expertise
- Data Entry
- Excellent customer service
- Community Service
- Problem Solving
- Organizational Skills
- Effective communication
- Time management
- Adaptability
- Mentoring
- Collaborative
- Versatility
Timeline
Customer Service
Home Depot
06.2020 - 08.2020
Youth Camp Counselor
City Hall of Elizabeth
07.2019 - 08.2019
Customer Service
Ikea
06.2019 - Current
Caller
Phone Bank
05.2016 - 11.2017
High School Diploma -
Alexander Hamilton Preparatory Academy