Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zane Hall

Fontana,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service

Men's Wearhouse
Rancho Cucamonga
05.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Managed customer service inquiries and complaints.
  • Provided excellent customer service to guests.
  • Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
  • Provided excellent customer service throughout each shift.

Private Music Instructor

Rockstars Of Tomorrow High Desert
Hesperia, CA
04.2023 - 05.2024
  • Meet with parents and guardians to discuss expectations for instruction, lesson scheduling and other practical matters
  • Creating an encouraging, fun and focused lesson atmosphere
  • Acquired teaching materials and resources to facilitate music instruction
  • Instructed students from Level to Level in playing instruments and general music appreciation.
  • Developed and implemented lesson plans designed to meet the individual needs of each student.
  • Maintained accurate records of student progress, attendance, and contact information.

Janitor

Utah Tech University
Saint George, UT
01.2022 - 05.2022
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Ensure compliance with health regulations regarding the use of hazardous materials.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Maintain janitorial supply inventory.
  • Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
  • Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
  • Empty wastebaskets and trash containers.

Customer Service

Utah Tech University
Saint George, UT
10.2021 - 12.2021
  • Helping customers find what they needed within the store
  • Cooking and fulfilling food orders
  • Cleaning store after close.

Customer Service

Men's Wearhouse
Rancho Cucamonga, CA
06.2021 - 08.2021

Education

High School Diploma -

Summit High School
Fontana
06-2021

Some College (No Degree) - Psychology

Utah Tech University
St. George, UT

Some College (No Degree) - Audio Engineering

Chaffey College
Rancho Cucamonga, CA

Skills

  • Superb Customer Service
  • Customer service focus
  • Built a loyal customer base through outstanding service, knowledge, and personalized recommendations
  • Upselling
  • Order Processing
  • Inventory Control
  • Cash Handling
  • Teamwork and Collaboration
  • Written and oral communication skills
  • Merchandise Display
  • Multi-tasking strength
  • Window Washing
  • Chemical Handling
  • Sanitization techniques
  • Facility Maintenance
  • Supply Management

Certification

  • Food Handlers

Timeline

Private Music Instructor

Rockstars Of Tomorrow High Desert
04.2023 - 05.2024

Customer Service

Men's Wearhouse
05.2022 - Current

Janitor

Utah Tech University
01.2022 - 05.2022

Customer Service

Utah Tech University
10.2021 - 12.2021

Customer Service

Men's Wearhouse
06.2021 - 08.2021

High School Diploma -

Summit High School

Some College (No Degree) - Psychology

Utah Tech University

Some College (No Degree) - Audio Engineering

Chaffey College

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Zane Hall