Summary
Overview
Work History
Education
Skills
Timeline
Generic

De’Asia Robinson

Waco,TX

Summary

Dynamic Customer Service Representative with a proven track record at EMSI, excelling in problem-solving and customer engagement. Recognized for enhancing client trust and retention through effective communication and tailored solutions. Adept at managing high call volumes while maintaining a professional demeanor and fostering teamwork to boost overall performance.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

EMSI
Waco
01.2017 - 06.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained and revised customer contact details to enhance communication efficiency.
  • Evaluated and analyzed medical records for accuracy and compliance.
  • Delivered prompt service to prioritize customer needs.
  • Managed over 50 customer calls a day

Customer Service Representative

Support Service Group
Waco, TX
08.2020 - 12.2023
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased sales by 20%

Sales Associate

DSW
Waco, TX
07.2025 - Current
  • Delivered exceptional customer service to enhance shopping experience and drive sales.
  • Assisted in inventory management, ensuring accurate stock levels and product availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Waco High School
Waco, TX
06.2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Problem-solving
  • Multi-tasking strength
  • Listening skills
  • Outgoing personality
  • Professional demeanor

Timeline

Sales Associate

DSW
07.2025 - Current

Customer Service Representative

Support Service Group
08.2020 - 12.2023

Customer Service Representative

EMSI
01.2017 - 06.2020

High School Diploma -

Waco High School
De’Asia Robinson