Microsoft Office
DeAudra DeLapp
Albuquerque,NM
Summary
- Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
17
17
years of professional experience
14
14
Certification
Work History
Product Knowledge Specialist
Pecos Valley Production
04.2022 - 04.2023
- Organized and detail-oriented with a strong work ethic
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information, and provided solutions to problems
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Recognized for exceeding the average 4.6% average sales per employee, averaging 16% of total sales monthly
- Proved successful working within tight deadlines and a fast-paced environment.
Packaging Supervisor
Ultra Health LLC
09.2019 - 08.2021
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Performed packaging tasks alongside with team to demonstrate proper methods according to the new labor plan implemented and with assigned tasks.
- QAQC verification processes, in compliance with all state laws and company policies, of outgoing products to comply with specifications.
- Optimized schedules and workflows to minimize labor costs and increase efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- 4% Decrease in expenses related to waste and shrink, developing tracking worksheets and database, making employees accountable
- Creation of Product in state tracking software, in compliance with state laws and company rules
Department Supervisor
Walmart
04.2017 - 04.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, and organization, and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Designed and built over 150 displays to generate customer interest with store merchandise
- Managed teams, up to 8 employees, delegated tasks, and held each employee accountable for completing assignments
MET Supervisor
The Home Depot Inc
01.2011 - 04.2016
- Maintaining focus during busy times and delegating tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed employee relations, decreasing labor expenses by 54% due to labor retention increase
Scope and Sterilization Technician
Southwest Endoscopy
07.2006 - 12.2010
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Set up, maintained, and verified the sterility of lab equipment and tools.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA, and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Handled and disposed of sharps, biohazards, and other hazardous materials in accordance with established protocols.
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
- Received Scope Sterilization Processes Certification from Olympia Workshop
- Crossed-trained for the Check-in Desk Technician position, responsible for the completion of paperwork and collection of co-pays, for over 50 patients daily
Education
No Degree - General Studies
Central New Mexico Community College
Albuquerque, NM06.2012
Skills
- Customer Inquiries
- Payment Collection
- Customer Satisfaction
- Standard Operating Procedure
- Complex Problem-Solving
- Procedures Scheduling
- Interdepartmental Cooperation
- Regulatory Compliance
- Operational Procedures
- Product Management
- Knowledge of varied industry products
Certification
HIPPA Certification
First Aid and CPR Certification
POMS I and II Certification
Food Safety Certification
Seed to Sale Expert Certification= 12 courses
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Workspace
Adobe Acrobat
Biotrack
Dutchie POS
Timeline
Product Knowledge Specialist
Pecos Valley Production
04.2022 - 04.2023
Packaging Supervisor
Ultra Health LLC
09.2019 - 08.2021
Department Supervisor
Walmart
04.2017 - 04.2019
MET Supervisor
The Home Depot Inc
01.2011 - 04.2016
Scope and Sterilization Technician
Southwest Endoscopy
07.2006 - 12.2010
No Degree - General Studies
Central New Mexico Community College
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