Tiffany AuBuchon
Deltona,FL
Summary
Dynamic leader and problem-solver with a track record of enhancing customer satisfaction and team performance at Lexus. Expert in digital literacy and customer service, demonstrated through successful mentoring and innovative training programs. Excelled in roles requiring adaptability and technical writing, achieving top performer. Skilled in fostering team collaboration and driving results through effective negotiation and sales skills.
Overview
13
13
years of professional experience
Work History
Product Knowledge Specialist
Lexus
11.2019 - 01.2025
- Oversaw peers to promote knowledge sharing among Customer Service Resolution Specialists.
- Mentored junior team members in troubleshooting and vehicle product knowledge, contributing to their professional growth and success.
- Implemented regular training ideas and programs focused on improving product knowledge among employees, ensuring accurate information was provided during client interactions.
- Increased overall guest satisfaction by giving personalized customer service advice to Customer Service Resolution Specialists and in-depth knowledge of products and services.
Dining Room Manager
Steak N Shake
09.2014 - 10.2019
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Trained and conducted classes on becoming Serve Safe Certified.
Impress Associate
OfficeMax
01.2014 - 01.2015
- Optimized the organization''s resources by effectively managing multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Served as a reliable resource for colleagues by offering guidance, support, and insights on various aspects of the Impress Associate role.
- Provided comprehensive support to colleagues as needed, resulting in improved morale and team cohesion.
- Maintained up-to-date industry knowledge through continuous learning initiatives, ensuring expertise in relevant areas such as printers, different Word Documents and creating and designing through Photoshop.
Sales Representative
DIRECTV
04.2013 - 12.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Stayed up-to-date with industry trends to position company as market leader.
Associate
Tasty II and Taco Best
04.2012 - 07.2013
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Richlands High School
Richlands, NC06-2012
Skills
- Digital Literacy - Proficiency in Microsoft Office Suite, Data Analysis, Graphic Designer
- Cybersecurity Awareness
- Creative Problem Solving
- Emotional Intelligence
- Adaptability
- Time Management
- Customer Service
- Team Collaboration
- Negotiation
- Sales Skills
- Technical Writing
- Leadership
Timeline
Product Knowledge Specialist
Lexus
11.2019 - 01.2025
Dining Room Manager
Steak N Shake
09.2014 - 10.2019
Impress Associate
OfficeMax
01.2014 - 01.2015
Sales Representative
DIRECTV
04.2013 - 12.2013
Associate
Tasty II and Taco Best
04.2012 - 07.2013
High School Diploma -
Richlands High School
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