Deaveion O'Neil
Milwaukee,WI
Summary
Results-driven Assistant Manager with over five years of experience in retail operations. Expertise in mentoring teams, enhancing customer satisfaction, and implementing efficient systems that lead to increased sales and service standards.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Scrub A Dub Car Wash
Milwaukee, WI
01.2021 - Current
- One of the top sellers within the company
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed scheduling systems to optimize labor efficiency and reduce wait times for customers.
- Implemented quality control measures to enhance service delivery and customer satisfaction.
- Led team meetings to communicate goals, address challenges, and foster a collaborative environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Crew Member
Wendy's
Milwaukee, WI
06.2019 - 03.2020
- Provided outstanding customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to Wendy's quality standards.
- Collaborated with team members to maintain cleanliness and organization of work areas during busy shifts.
- Trained new crew members on proper procedures, enhancing team performance and operational efficiency.
- Resolved customer complaints swiftly, fostering positive dining experiences and maintaining brand loyalty.
- Conducted regular safety checks on equipment, promoting workplace safety and compliance with health regulations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Fostered positive team environment by assisting coworkers during rush periods.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased customer satisfaction with prompt and accurate order taking.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Boosted repeat customer rates by providing friendly and engaging service.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Milwaukee Lutheran High School
Milwaukee, WISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Sales growth
- Staff development
- Strategic planning
- Policy enforcement
- Orientation and training
- Sales reporting
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Google drive
- Business development
- Meeting facilitation
- Negotiation
- Budgeting and finance
- Financial management
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Employee supervision
- Recruitment and hiring
- Coaching and mentoring
- Product and service sales
- Inventory management
- Compliance
- Sales monitoring
- Reporting and documenting
- Orientating and training
- Microsoft office expertise
- Teamwork and collaboration
- Employee engagement
- Computer skills
- Problem resolution
- Organizational skills
- Multitasking
- Active listening
- Multitasking Abilities
Timeline
Assistant Manager
Scrub A Dub Car Wash
01.2021 - Current
Crew Member
Wendy's
06.2019 - 03.2020
High School Diploma -
Milwaukee Lutheran High School