DeAvion Matthews
Alexandria,VA
Summary
Proven track record in enhancing customer loyalty and streamlining medication processes, notably at Walmart and Angelicas Housing of Family Care Homes. Excels in critical thinking and customer service, achieving significant improvements in patient satisfaction and operational efficiency. Demonstrates exceptional problem-solving abilities and active listening, contributing to a culture of continuous learning and achievement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
07.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medication Technician
Angelicas Housing of Family Care Homes
12.2023 - 05.2024
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Monitored patient responses to medication to report adverse reactions quickly.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
Back of House Associate
Burlington
07.2022 - 09.2023
- Assisted in creating seasonal specials based on available ingredients that catered to diverse customer tastes while driving revenue growth.
- Spearheaded internal initiatives aimed at reducing energy consumption within the kitchen area, leading to lower utility expenses for the establishment.
- Evaluated and adjusted food presentation standards to ensure visual appeal and alignment with restaurant branding.
- Provided training to new hires on kitchen procedures, safety protocols, and culinary best practices.
Medication Technician
Durham Ridge Assisted Living
10.2019 - 04.2022
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
Housekeeper
Extended Stay America
11.2020 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Stocker
Walmart
02.2020 - 10.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
GED -
Excel High School
Online 03.2025
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
Walmart
07.2024 - 08.2024
Medication Technician
Angelicas Housing of Family Care Homes
12.2023 - 05.2024
Back of House Associate
Burlington
07.2022 - 09.2023
Housekeeper
Extended Stay America
11.2020 - 02.2022
Stocker
Walmart
02.2020 - 10.2020
Medication Technician
Durham Ridge Assisted Living
10.2019 - 04.2022
GED -
Excel High School
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