Deavion T. Douglas
275 Market St ,Lake Dallas
Summary
Dynamic customer service professional with extensive experience at Pizza Hut, recognized for excellence in complaint resolution and proficiency in CRM software. Adept at leveraging adaptability and product knowledge to enhance customer satisfaction, streamline service delivery, and improve relationship management. Skilled in both in-person and digital communication, consistently surpassing service goals while managing high volumes of inbound calls. Known for exceptional organizational skills, active listening, and multitasking abilities, seeking a new role to contribute to company success through dedication and hard work.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pizza Hut
Remote , Georgia
09.2023 - 02.2025
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Managed daily operations of assigned accounts, including order entry, billing, invoicing, and customer service inquiries.
- Verified product availability, pricing, and shipping information prior to order entry.
- Processed orders using a computerized order entry system.
- Managed customer orders, including order entry and tracking.
- Implemented best practices for order entry accuracy, ensuring that customer expectations were met or exceeded consistently.
- Processed orders accurately and efficiently using the company's order entry system.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Political Survey Agent
Contax360
Remote , Georgia
06.2022 - 06.2023
- Developed scripts for automated telephone surveys.
- Obtained and entered respondent data into survey software accurately and efficiently.
- Monitored progress of assigned projects, providing updates as needed to supervisors and clients.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Analyzed and interpreted policies, legislation, and public issues on behalf of groups.
Telephone Survey Agent
Dynata
Miami, Florida
02.2020 - 04.2022
- Performed quality assurance checks on completed surveys for accuracy and completeness.
- Generated ideas for new research projects based on customer feedback received during surveys.
- Responded promptly to customer complaints regarding their experience with the survey process.
- Interacted with customers in a professional, friendly manner to ensure satisfaction throughout the survey process.
- Recommended improvements in service delivery based on customer input gathered through surveys.
Education
High School Diploma -
County College of Morris
Randolph Township, NJ06-2019
Skills
- Scheduling
- Sales closing
- CRM software proficiency
- Customer service
- Positive and professional
- Problem resolution
- System implementation
Languages
French
Full Professional
Spanish
Limited Working
Haitian Creole
Proficient (C2)
C2
English
Full Professional
Timeline
Customer Service Representative
Pizza Hut
09.2023 - 02.2025
Political Survey Agent
Contax360
06.2022 - 06.2023
Telephone Survey Agent
Dynata
02.2020 - 04.2022
High School Diploma -
County College of Morris